Shipping policy

Last Updated: August 2026

At QN's BR&, we aim to offer you the best shipping options, no matter where you live. Every day, we deliver to customers around the globe, ensuring that we provide the highest levels of responsiveness to you at all times.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with a tracking number.

2. Estimated Shipping & Delivery Times

Shipping times depend on your location and supplier fulfillment routes. Typical estimated delivery times are:

  • Standard Worldwide Shipping: 7 to 15 business days.

Please note: Estimated delivery times are non-binding estimates and can occasionally be affected by customs clearance, local postal delays, or holiday peak seasons.

3. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package in real-time. Please allow 24–48 hours for tracking details to update on the carrier's system.

4. Customs, Duties, and Import Taxes

QN's BR& is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, custom duties, etc.).

5. Incorrect Shipping Address

Please ensure your delivery address is entered correctly at checkout. We are not responsible if a package is un-deliverable due to missing or incorrect address information.

If you notice an error in your address, please contact us immediately at qnsbrand@gmail.com  within 2 hours of placing your order so we can update it before fulfillment begins.

6. Lost, Stolen, or Damaged Packages

If your package arrives damaged, or if your tracking status shows "Delivered" but you have not received it:

  1. Check with family members or neighbors who may have received it on your behalf.

  2. Contact the courier service directly using your tracking number to file a claim.

  3. Reach out to our customer support team at qnsbrand@gmail.com with your order details so we can assist you.

7. Contact Us

For any questions about our shipping procedures or the status of your order, please reach out to us:

  • Email: qnsbrand@gmail.com