Refund policy

Thank you for shopping at QN's BR&.

1. Returns & Exchanges

We accept returns for damaged, defective, or incorrect items within 14 days of package delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Note: We do not accept returns or refunds for buyer's remorse or ordering incorrect sizes/colors. Please double-check product specifications before ordering.

2. Damaged or Defective Items

If your item arrives damaged or broken, please email us at qnsbrand@gmail.com within 48 hours of delivery with:

• Your Order Number

• Clear photos or a video showing the damage

Once verified, we will immediately send a free replacement or issue a full refund.

3. Cancellations

Orders can only be canceled within 2 hours of purchase. Once an order processing begins or enters fulfillment with our shipping partner, it cannot be canceled or modified.

4. Return Shipping Costs

Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

5. Contact Us

For questions regarding returns or refunds, please reach out to us at qnsbrand@gmail.com